FAQ,s


Q1. What is the name of your company and where are you located?

Our company’s name is “The School Ware” and its office is located in Valencia Town Lahore.

Q2. Give me some details of your software product.

As far as our software is concerned, it has a central module which is called “Student’s Enrollment” module. All other modules are inter-connected with the central module.

Other modules are student’s attendance, student’s fees, student’s result and parent’s portal. You will be able to send branded SMS to the parents from within the software options.

Q3. What do you mean by branded SMS service?

This is a third party service where each school would purchase the desired number of SMS credits.

Q4. Please list down some occasions when SMS will be sent to the parents through the software.

You will be able to send SMS to the parents on following occasions:

  • Automatic courtesy message as soon as any inquiry for admission is entered in the software.

  • Information about billing

  • Holiday notice

  • Automatic message on absentee of a student

  • Reminder to fee defaulters

  • Automatic “Happy Birthday” greetings

Q5. How will I know that your product is real?

We have prepared a brief power point presentation to give you assurance that our software is really useful and you can get benefit from it by paying its yearly price.

Please send us your request with your email address for Power Point presentation.

Q6.  Are there any other schools which are using your software?

Yes, there are more than 100 school branches that have been successfully using our software for the last several years.

Q7. Can I visit your office?

Usually we avoid exchange of visits because it consumes lot of travelling time of both sides. However, if you still feel that it will give you extra assurance, you can visit our office by making a prior appointment.

Q8. What is the price of your software?

We have posted the price details on our website under the price tab.

In simple terms the price for standard schools (having students less than 500), is Rs 30,000/- per year and for the larger schools having unlimited strength, the price is Rs 50,000 per year for all the modules as mentioned above.

These days, for the 1st few schools, we are offering 50 % discount and the price has been reduced to Rs 15000/- and Rs 25000/- per year respectively.

This discount offer may end as soon as we achieve the desired number of schools / colleges. Therefore it is suggested that you should confirm your order as soon as possible by paying Registration fee of Rs 1000/- only.

Q9.   I have more than 10 Branches of my School. Will I need to purchase it for each branch?

Each branch is treated as a separate school and the yearly payable amount will be applicable to all branches. However, for special cases we can discuss and decide mutually.

Q10.   Can I pay your total yearly price in monthly installments?

The total yearly price according to your package may be divided in equal quarterly installments and shall be payable in advance for each quarter.

Q11. Can you offer me trial of your software without paying any cost?

We are not in favor of free trial because it loses interest of both sides.

Please contact us and we will give you an overview of the software by going through a brief (5 minutes) power point presentation with you.

Q13.   How many days will you require to set up details of my School?

Usually we take two business days.

Q14. What will happen when I send you the completed “Requirement Form”?

We will setup the details according to your school. In case we want some more clarifications, we may contact your nominated person as mentioned on the requirement form.

After setting up such details in the software, we will get in touch with your nominated person and guide him with the help of User’s manual, email and phone or team viewer. You should brief your nominated person to coordinate with us when we contact them.

We have already trained several users with the help of these methods and we are confident that your nominated person should have no difficulty while using the software.

Q15. What will happen if I do not want to confirm after the trial of one month?

We will try to satisfy you by extending more help and by removing the hurdles, if any. We may mutually decide to extend the trial period for a few more weeks.

If after concerted efforts, you are still not satisfied, there will be no problem because you will not need to pay any more amount and we will remove the settings of your school from our software with the hope that you will come back to us in future.